vs777 Privacy Policy — How We Handle Your Data

vs777 is Bangladesh's premier online casino and sports betting platform, serving players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across the country. In the course of providing our Services — including casino games, live dealer tables, slot machines, sports betting markets, and related features — we necessarily collect and process certain personal data about you.

This Policy applies to all personal data collected through the vs777 website, any mobile-optimised version of the platform, customer support interactions, and any other touchpoint between you and vs777. It applies regardless of the device, browser, or network connection you use.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and vs777.

We collect personal data in several ways: directly from you when you register or interact with the platform, automatically as you use the platform, and occasionally from trusted third parties as part of our verification processes. The categories of data we collect are as follows:

Registration & Account Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Email address and mobile phone number.
• Username and encrypted password hash.
• Residential address (city, district, and postal code within Bangladesh).

Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence).
• Proof of address documents (utility bill, bank statement) where required.
• Selfie or facial image submitted for liveness verification where applicable.

Financial & Transaction Data

• Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits or withdrawals.
• Masked card numbers (last 4 digits only) for Visa and Mastercard transactions.
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference numbers.
• Account balance history and wagering activity for responsible gaming monitoring purposes.

Technical & Usage Data

• IP address, device type, operating system, and browser type.
• Session start and end times, pages visited, and features used.
• Geolocation data (country and region level only, derived from IP address).
• Cookies and similar tracking technologies (see Section 5 for full details).

Communications Data

• Content of messages sent to our customer support team via email or live chat.
• Records of responsible gaming requests such as deposit limit changes, cooling-off periods, and self-exclusion applications.

vs777 uses your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we process your data and the type of data involved in each case:

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review. Where automated tools assist in fraud detection or responsible gaming monitoring, a human agent reviews flagged cases before any consequential action is taken against your account.

Every instance of personal data processing by vs777 rests on at least one of the following recognised legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you — for example, creating your account, processing your deposit, or paying out a winning withdrawal.
• Legal obligation: Processing required to comply with applicable laws — including anti-money laundering obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests: Processing that serves a genuine and proportionate business interest of vs777, such as fraud prevention, security monitoring, platform analytics, and responsible gaming surveillance, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent — for example, to send you personalised promotional communications — we will obtain your explicit agreement first, and you may withdraw that consent at any time by contacting [email protected] or adjusting your account notification preferences.

vs777 uses cookies and similar technologies to ensure the platform functions correctly, to improve your experience, and to support our security and analytics operations. A cookie is a small text file placed on your device by the vs777 web server when you visit the platform. Cookies do not contain executable code and cannot access other files on your device.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to operate. These include session authentication cookies that keep you logged in as you navigate between pages, and security tokens that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred currency display, and notification options. Disabling these cookies will not prevent you from using the platform but may reduce convenience.
• Analytics Cookies: Used to collect anonymised, aggregated data about how players interact with the vs777 platform — for example, which pages are visited most frequently, average session duration, and common navigation paths. This data helps us improve the platform. No personally identifiable information is included in analytics data sets.
• Security & Fraud Prevention Cookies: Used to identify unusual patterns of behaviour that may indicate account compromise, bot activity, or fraudulent access attempts.

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Note that blocking strictly necessary cookies will impair your ability to use the vs777 platform.

vs777 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we share the transaction data necessary to complete that payment with the relevant payment provider. Each provider has its own privacy policy governing how they handle this data.
• Identity Verification Providers: To fulfil our KYC obligations, we may share identity document images and associated data with specialist third-party verification services. These providers are contractually bound to use your data solely for the purpose of verification and to maintain appropriate security standards.
• Fraud Prevention & AML Services: We may share transactional and account data with fraud detection platforms and anti-money laundering screening services to detect and prevent financial crime. These services are contractually restricted from using your data for any purpose other than the service they provide to vs777.
• IT Infrastructure & Hosting Providers: Our platform infrastructure providers may technically have access to server-level data as part of their hosting services. All infrastructure agreements include data processing terms that restrict use and require appropriate security measures.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of vs777, our players, or the public.

All third parties with whom vs777 shares personal data are required to maintain strict confidentiality and to process that data only in accordance with our instructions and applicable data protection law.

vs777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS/SSL Encryption in Transit: All communications between your browser or device and the vs777 platform are encrypted using Transport Layer Security (TLS 1.2 or higher). This prevents interception of your data by third parties during transmission.
• AES-256 Encryption at Rest: Sensitive data stored in our databases — including identity documents and financial records — is encrypted at rest using Advanced Encryption Standard 256-bit (AES-256) encryption.
• Password Security: User passwords are never stored in plain text. We use industry-standard one-way hashing algorithms with salt to store password credentials, ensuring that even in the unlikely event of a database breach, passwords cannot be recovered.
• Access Controls: Access to personal data within vs777's internal systems is strictly role-based. Only staff members who require access to personal data as part of their job function are granted such access, and all access is logged and audited.
• Two-Factor Authentication (2FA): 2FA is available to all vs777 account holders and is strongly recommended. Internal administrative accounts are required to use 2FA without exception.
• Penetration Testing & Security Audits: vs777 conducts regular security reviews, including vulnerability assessments and penetration testing, to identify and remediate potential weaknesses in our infrastructure before they can be exploited.
• Incident Response Plan: In the event of a data security incident, vs777 has a documented incident response procedure that includes immediate containment, impact assessment, affected-player notification, and post-incident review.

vs777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a player on vs 777, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of Access: You may request a copy of all personal data vs777 holds about you. We will provide this within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that this right does not apply where retention is required by law — for example, AML record-keeping obligations mean we cannot delete transaction records during the mandatory retention period.
• Right to Restriction: In certain circumstances you may request that we restrict processing of your data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests at any time. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

vs777 is strictly an adult platform. Our Services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21.

As part of our registration process, all applicants are required to provide their date of birth and to confirm that they meet the 21+ age requirement. Where our KYC process reveals that an account holder is under 21, the account will be suspended immediately, any funds held in the account will be returned via the original payment method, and all personal data associated with the account will be deleted in accordance with our data retention procedures.

If you believe that a person under the age of 21 has registered an account on vs777, please contact us immediately at [email protected]. We take underage gambling prevention extremely seriously and will investigate and act on all reports without delay.

vs777 operates primarily for the Bangladesh market and endeavours to keep data processing as local as practicable. However, some of our third-party service providers — including infrastructure hosting companies, identity verification platforms, and fraud detection services — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, vs777 takes the following steps to ensure it remains adequately protected:

• We conduct due diligence on all third-party processors to confirm they maintain security standards equivalent to or higher than those described in this Policy.
• We include contractual data processing clauses in all agreements with third-party processors that restrict use of your data to the specified purpose and require equivalent levels of protection.
• We do not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without first putting in place appropriate contractual safeguards.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

vs777 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page and the "Last Updated" date at the top will reflect the most recent revision. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will take reasonable steps to notify you, which may include an in-platform notification or an email to the address registered on your account.

Your continued use of the vs777 platform following the publication of an updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with any updated terms, you should cease using the platform and request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs777 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request — [Your Username]"
• Response Time: We aim to respond to all privacy-related enquiries within 30 calendar days.
• Language: Support is provided in English.

For responsible gaming requests, including deposit limit adjustments, cooling-off periods, and self-exclusion, please mark your email subject line as "Responsible Gaming Request" to ensure it is prioritised by the appropriate team.